Customer Service = Customer Experience + Customer Satisfaction

In a global market where things are changing with microsecond frequency and disruptive forms. There is a need for increasing development of management skills and clear understanding of strategic shift in the market place, if a business is to maintain an equity that can be regarded as a blue-chip.

Among other strategic initiatives, the consistent organizational drive for better customer experience and customer satisfaction should not only be a business imperatives but also be a part of the business DNA.

Ending with a quote from Charles Handy which says, “The companies that survive longest are the ones that work out what they uniquely can give to the world not just growth or money but their excellence, their respect for others, or their ability to make people happy. Some call those things a soul”

Every business has a soul……